On-Site IT Support and Maintenance
Skilled On-Site Personnel for Maintenance and Repairs
After developing and installing projects for communications, IT infrastructure, tracking, or fleet management systems (FMS), SNCTechnologies can provide ongoing IT support and maintenance to keep the project installation running at full capacity.
These are highly technical mission-critical applications and they must be up and running 100% of the time to keep your production moving smoothly.
Experienced On-Site Crew for Maintenance and Repair Tasks
Skilled on-site personnel is provided to do preventive maintenance and repairs. We can staff to meet your requirements – for a single shift or complete 24/7 coverage.
This allows you to concentrate on your business while we keep the systems doing what they are supposed to do.
On-Site IT Support and Maintenance Scope
SNCTechnologies can provide on-site support and maintenance for all components of any SNCTechnologies projects, systems, parts, and their maintenance and repair to ensure the smooth operations of the systems. SNCTechnologies provides Outsource IT and will repair and maintain systems from third parties already implemented by the customer. This on-site support should be in place at the Go-Live Milestone of the project plan when any system is being used 24/7. This is not the same as Project Completion.
Scope of Services
Tracking and Fleet Management Systems
- Installation on new trucks and excavators
- Repair cabling
- Replacement of components (hub, monitor, antennas, etc.)
- Reloading of software on trucks and excavators
- Repair hardware (extra charge).
- Repair hardware under warranty.
- Configuration and setup of new trucks and excavators
Communications Systems
- Maintain and repair as required all communications equipment within the scope of the project being implemented including all portable and semi-portable towers and radio equipment
- Reposition mobile towers as required
- Daily clean all solar panels and check batteries
- Daily check and monitoring real-time of power signal levels of all radios within the scope of the project.
- Replace equipment as required
Dispatch
- Assist Dispatchers using Fleet Management and Tracking systems
- First line trouble shooting of Fleet Management and Tracking systems
Limitations and Not Included
- Non-Warranty repairs
- Parts and replacement equipment (These will be charged extra)
- Special travel
Staffing
- SNCTechnologies will provide the necessary staff to perform the maintenance, repairs, tasks or duties required by the customer. Generally, there will be Support and Maintenance Engineers on site for three shifts providing 24/7 coverage.
IT Support and Maintenance
- SNCTechnologies In House IT Support
- Maintain IT infrastructure, servers, routers, switches, communication links networks, cloud services
- Buy and replace parts, fix parts, preventive maintenance, troubleshoot system problems.
Coverage
- Coverage 24 hours a day, 7 days a week.
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